Client Relations

At YSSN, we are committed to ensuring you, or your family member, receive the best possible experience when you participate in our services or programs. We value the input of those we provide services to and are committed to receiving and responding to all your feedback regardless of the content.

As a client, your ability to be involved in the process and your right to share a complaint are protected under our client Bill of Rights. Please tell us about your experience(s) with us and, if you, or your family member, are not satisfied with our service we encourage you to share your concerns to help us improve.

You may send us your concerns, complaints, positive experiences or suggestions by filling out one of our online surveys listed below, by calling us to obtain a paper version of the survey(s), or by calling or emailing your YSSN representative directly. If you have a complaint, please review our Complaint Process.

Online Surveys

We offer various online feedback surveys for all of our services. Please choose the one that pertains to the service you have received:

General Feedback

Mental Health Services

Community Crisis Response—1.855.310.COPE Feedback Survey

Streamlined Access and Mental Health Case Management Services Feedback Survey

Developmental Services

Developmental Services Ontario Central East Region (DSO CER) Satisfaction Survey English | Français  

Developmental Services Feedback Survey (for Case Management, Passports, Children’s Case Coordination and YSSN Intake)

To contact us by phone, email or mail, please visit our Contact Us section.