About Us

York Support Services Network is a community-based agency that offers a range of case management and community crisis services, to support individuals with a developmental disability and/or a serious mental illness. YSSN also provides services within the Children’s Services Sector, offering Children’s Case Coordination.

Mature couple walks while embracing.

YSSN is well established 

York Support Service Network is a not-for-profit charitable organization, incorporated since 1982. Since its inception, York Support Services Network has provided case management to persons with a developmental disability.  In 1985, a Mental Health Case Management Program was added to our service offerings, followed by a community Crisis Response Services being launched in 1999. In July 2011, YSSN was designated as a Developmental Services Organization for the Central East Region.

We are committed to accessible services and supports.

At YSSN, we are committed to full inclusion of vulnerable persons. This is reflected is our Mission, our Vision and our philosophical framework. YSSN has long been committed to services and supports which are accessible, customer service which is respectful and helpful, human resources policies which accommodate employees’ special needs, technology which supports work from a variety of locations, and sites which are easy to reach and located within safe neighbourhoods. A copy of YSSN’s Accessibility Plan and Accessibility Policy is available below:

YSSN Accessibility Plan Updated (2016)

Accessibility Policy

Business Interruption Plan

YSSN has developed a plan to ensure continuity of service as best as possible in the case of an emergency office closure or other significant interruption to our business.

In the event of an office closure, please refer to this website for updated information which will be posted as it becomes available.

We value our community partnerships.

YSSN is well connected within health and social services. The strength of our partnerships helps to focus us on our shared vision for a community that values all its members.

We are aware.

At YSSN, we understand the many issues our clients face — lengthy waiting lists for services, lack of residential placements and community supports, confusion around what services are available, and challenges in accessing the help that they need. We also are aware of the changing and diverse needs of our region’s communities and are committed to meeting those needs.

We respect diversity.

Diversity refers to the many identities and cultures within our society including race, ethnicity, gender, social class, immigration history, religion, sexual orientation and others that influence the thoughts, actions and behaviour of individuals. Identities tend to be overlapping and each has its own culture.

Through diversity awareness, individuals of different identities are supported to navigate the cultural differences encountered in society and embrace the richness that results from inclusion and acceptance.  Cultural competence facilitates the attitudinal and behavioural changes required to eliminate racism, sexism, and classism.

The demographic makeup of York Region is rapidly changing and cultural competence is required for the delivery of exemplary services.  YSSN expects employees to respect values, attitudes and traditions that are different from their own such as dress, notions of modesty, use of eye-contact, help-seeking behaviour, spirituality, issues of privacy and personal boundaries.

YSSN is a non-profit organization that receives funding from the Ministry of Community and Social Services, the Ministry of Children and Youth Services and the Ministry of Health and Long-Term Care. There is no fee for our services.