Crisis Response Services

Community Crisis Response Service

For individuals who are experiencing a mental health crisis, and their family or friends, York Support Services Network offers the Community Crisis Response Service, or 1-855-310-COPE (2673).

Available 24 hours a day, 7 days a week and serving residents of York Region and South Simcoe.  We are a member of the York Region Crisis Support Network and part of the Integrated Child and Youth Mental Health Crisis Response Service for York Region and South Simcoe.  In 2013-2014 we answered 15,589 crisis calls and completed 1,134 face to face mobile visits. 

Telephone Response

By calling 1-855-310-COPE (2673) individuals are connected with a crisis worker, 24 hours a day, 7 days a week.  The crisis worker will provide an immediate telephone response in a variety of situations, such as if you are feeling depressed, distressed, lonely, anxious, scared, angry or are worried that you have no where to go.

The Community Crisis Response Service, through various community partnerships, supports children and adolescents who are experiencing a mental health crisis, as well as seniors, their families and their caregivers who live and cope with dementia, mental illness and other neurological conditions at home, in long term care facilities or elsewhere.

Mobile Response

For situations assessed to require a more direct, face to face response, a Mobile Crisis Response Team is able to respond within 12 hours, 7 days a week to provide on-site supports.

If you need further supports, we can connect you with or refer you to our Streamlined Access Service as well other community partners such as Kinark for Children and Adolescents or LOFT’s Behaviour Support Services for seniors experiencing responsive behaviours or dementia.

Co-Response

Our Co-Response Mental Health Unit is available 24/7 to provide on-scene mental health assessment, consultation and support to York Regional Police and York Region Paramedics.

Mental Health Support Team

Should your situation find you distressed or in crisis and in contact with the police, the Mental Health Support Team is available to provide support.  Together a YSSN Crisis Worker and a plain-clothed York Regional Police Officer can offer a timely mobile response to ensure that appropriate Police and Crisis Services are available. 

The Mental Health Support Team operates from 10am to 10pm, 7 days a week and can be accessed by calling 1-855-310-COPE (2673)

Short Term Crisis Beds

If you require time away from your present situation, YSSN’s Short Term Crisis Bed Program will provide a safe and supportive environment and assistance in stabilizing your crisis and assessing / accessing needed resources.

Crisis Peer Support

If you have been in crisis or have stayed in our Short Term Crisis Bed Program, you can build a one-on-one relationship with a Crisis Peer Support Worker to prevent further crisis and work towards wellness.  Follow-up after discharge will be provided, if this is seen as helpful and desirable.  

 

Satisfaction Survey for Community Crisis Response

YSSN is committed to providing the highest possible quality of care to our clients.  In order to help us do that, we are asking you to complete this brief confidential survey about your experiences with our Crisis Response Services so we can continue to do what we do well and to make improvements where needed.

Your feedback is important to us.  Please click here to take our survey.

Thank you.