The reimbursement process for individuals receiving Passport funding is changing. The Ministry of Community and Social Services (MCSS) is making a number of changes to the Passport program to improve support for clients and making the reimbursement process faster and easier. All financial functions for the Passport agencies across the province will be consolidated into a newly created payment agency, named PassportONE, which is administered by Family Service Toronto (FST). All invoices and receipts will be processed by PassportONE.
To help you through the new PassportONE process, please refer to the step-by-step videos below. You will also find sample templates and actual forms that you will need to fill out to facilitate the new process.
Client Info Session (Full)
1. Introduction (1:24)
2. Eligible & Ineligible Expenses (3:14)
3. Self-Administered Fund (0:57)
4. Person Managing Funds Form (2:40)
Please download and fill out the Person Managing Funds Form.
5. Payee Form (2:21)
Please download and fill out the Payee Form.
6. Purchase of Service Invoice Form (6:19)
7. Support Workers Registration Form (1:51)
Please download and fill out the Support Worker Information Form.
8. TPA Form (4:14)
9. Brokerage Form (1:40)
10. FAQ (2:39)
11. About Info Package (3:01)