Complaint Process

We strive to review information and complaints regularly in order to improve our services. Complaints and their outcomes are reviewed on an annual basis by management at YSSN. We follow the following complaint process to assist with this goal. 

Process for Lodging Complaints:

  1. Complaints may be forwarded in writing, in-person, over the phone or electronically
  2. A complaint may be received by any employee of the agency
  3. Whenever possible, the complainant will be re-directed to the worker involved or their supervisor to resolve the issue informally.
  4. You will receive a response within 3 business days

Your Rights and Responsibilities: