Mental Health Case Management

Serving York Region and South Simcoe

Our case management services encourage you to play an active role in addressing your needs. Our case managers work together with you to assess, plan and implement achievable goals and practical skills. You develop an individualized plan to help you access community resources and reach your desired outcomes, which includes strengthening your social and family supports. We are here to work with you in your journey to recovery.

Depending on your needs, we offer the following Specialty Case Management services:

  1. Criminal Justice Intensive Case Management
  2. CTO Case Management
  3. Dual Diagnosis Case Management
  4. Flexible Supports Intensive Case Management
  5. Geriatric Hoarding Case Management
  6. Trauma Informed Case Management


Criminal Justice Intensive Case Management

Criminal Justice Intensive Case Management provides intensive case management services to individuals who have a serious mental illness and have current or past conflict with the law. This service is tailored to the unique/specialized needs of individuals who have conflict with criminal justice services and address the clients needs and risks to reduce future contact/conflict with the law. Referrals to this service must come from Probation/Parole and Police Services.

Eligibility Criteria:

CTO Case Management

Our CTO Case Management service provides individuals who are placed on a Community Treatment Order from a hospital inpatient unit with immediate support for 6 months. It helps them with their mental health and/or addiction needs so that they reduce their need to visit hospitals or hospital emergency rooms.

Eligibility Criteria:

Dual Diagnosis Case Management

If someone you care for has mental health and addiction needs and/or challenging behaviour(s) and a developmental disability, our Dual Diagnosis Case Management service offers access to community-based services that help individuals reduce their involvement in the criminal justice system. Depending on their needs, our case managers from both the mental health and developmental disability sector work together to develop a plan that suits the individual. 

Eligibility Criteria:

Flexible Supports Intensive Case Management

If you are homeless or will lose your housing within 30 days, you may be eligible for our Flexible Supports Intensive Case Management service, offered in partnership with Canadian Mental Health Association (CMHA—York Region and South Simcoe). With this service, you have access to a case manager and if extra support is needed, you can "step up" to a higher level of support without losing your case manager.  "Stepping up" will give you access to a high intensity team (provided by CMHA) that offer complimentary services such as primary care, nurses, access to a psychiatrist, social worker, occupational therapist and peer support. You can also "step down" and have access to group services when you need less support. 

Eligibility Criteria:

To access Criminal Justice, CTO, Dual Diagnosis, and Flexibe Supports Case Management services call Streamlined Access at 289.340.0348 or toll free 1.844.660.6602, or fill out the online application form.



Geriatric Hoarding Case Management

If you, or someone you care for, is over the age of 55 and is at risk of being evicted as a tenant due to poor environmental conditions (hoarding), you may be eligible for our Geriatric Hoarding Case Management service. A partnership between YSSN, Community & Housing Assistance to Seniors (CHATS) and VHA Home Healthcare, this service provides 6 months of case management support to seniors with low to moderate income, who are living in poor environmental conditions.

Eligibility Criteria:

To access Geriatric Hoarding Case Management, please contact CHATS at 905.713.6596 or 1.877.452.4287 or via email at or click here to download the referral form. Download the Geriatric Hoarding brochure for more information about the program.

Trauma Informed Case Management

If you have a persistent mental health need and experienced an interpersonal childhood trauma, you may be eligible for our Trauma Informed Case Management service. A partnership between YSSN and Cedar Centre, this service provides up to 3 months of case management to individuals who experienced childhood trauma and need help coping and stabilizing their trauma symptoms.

Eligibility Criteria:

To access Trama Informed Case Management, please contact Cedar Centre at 905.853.3040 or 1.800.263.2240 or via email at