Notice to people receiving services, families and agency partners
- We have offered our services virtually since March 2020.
- We have conducted detailed Infection Control assessments of our office locations through a certified Infection Control specialist.
- We have provided online training to our staff on COVID-19 and the use of personal protective equipment.
- We have limited the number of staff permitted in our offices.
- Prior to coming in to the office, staff must complete an on-line screening assessment, with the results monitored closely.
- We have increased and enhanced the cleaning and sanitizing of all of our offices.
- We require universal use of masks in all common areas.
- We have installed plexi-glass barriers in meeting rooms
- We have instituted routine protections to prevent the spread of infections, including frequent hand-washing or sanitizing, and social distancing.
Since the beginning of the pandemic, we have increased our virtual service offerings and will continue to provide options in this way. As we begin to re-establish community and office visits by September 28, 2020, safety for everyone remains at the top of our minds. We want to highlight that your experience in meeting with us now may look quite different than prior to the pandemic. Visits may be shorter in length, or staff may have limited times when they can meet you face to face.
- An understanding that virtual visits will always be suggested first, as this the safest practice for all.
- As we re-open our office sites, visits will be by confirmed appointment only to support contact tracing.
- All visitors will be screened prior to the visit, and before they enter the building.
- In the case of a community visit, all other companions will also be screened.
- Visitors and staff will wear masks during the visit (we can provide these to visitors if you do not have your own supply)
- For community visits, we ask that you consider an outdoor setting, preferably a quiet location with a minimum of interruptions.
- We ask that you bring your own drinks and snacks to meetings/appointments.
We ask for your assurance that you have taken appropriate safety precautions, and that you have not put yourself in a situation that puts you, our staff and other people we support at risk.
If we become aware of unsafe activities, we will adjust our services to minimize risk.
To view and download our full visitors notice and expectations please click here.
YSSN to be part of the first phase of the Ontario Autism Program's Foundational Family Services!
YSSN is proud to be part of Ontario’s first phase of Foundational Family Services under the Ontario Autism Program, as announced by the Government of Ontario today!
Through these services, YSSN can offer a number of supports to eligible children and their families. These include:
- Family Peer Mentors - family caregivers who can share their experiences in a supportive and informative way, provide emotional and social one-on-one and group support, and help in navigating community caregiver programs and resources;
- Caregiver Workshops and Follow-up Coaching Sessions – including information, education, and coaching support for families who want to learn more about the resources and services available in our community, navigating the school system, funding options, tax credits, respite services, completion of applications, and recreational resources;
- Transition Supports, including preparing for personal and educational transitions, and on into adulthood.
- Brief Targeted Consultations that can help address a specific developmental or other need; and,
- Opportunities to participate in Family Resource and Clinic Days on a wide range of topics.
When you call our DS Children’s Access line at 905.898.6455 or 1.866.257.9776, extension 2574, you will speak with a member of our team who will gather some initial information from you so that we can get you pointed in the right direction.
We want to help you set a strong foundation for your child’s involvement with the Ontario Autism Program – and look forward to serving you!
Mental Health Support
Community Crisis Response Service, 1-855-310-COPE (2673)
24/7 phone support
7:00 a.m. to midnight text support, and
- live chat with a crisis worker at cope.yssn.ca.
If you are receiving case management services, you can continue to connect with your case manager via phone, text and email during regular business hours.
Need mental health support, but don't know where to go? Let's Talk
Today is Bell Let's Talk Day, a day to spark conversations about mental health, raise awareness and to make positive change.
Positive change includes taking actionable steps to help connect those who are struggling to receive the support and services they need so they can begin their journey to wellness and recovery.
Many of our clients, families and caregivers, have told us that they didn't know where to go for support or how to access it, and they had no idea that help was available now in their local communities.
So, when we talk about our mental health today, let's also talk about where to get help and how to connect to mental health and addictions supports available in our community. Make sure to include the hashtags #CallTalkConnect and #upyourlife and refer to the following local services:
Mental Health Crisis: Call our Community Crisis Response Services available at 1-855-310-COPE (2673) offers support via a 24/7 crisis line, and live chat at cope.yssn.ca or via text 1-855-310-2673, every day from 7:00 a.m. to midnight.
Mental Health and/or Addictions Recovery: Call Streamlined Access at 1-844-660-6602, from 8:30 a.m. to 8:30 p.m., or apply online at yssn.ca/streamlined-access.
In-Person Mental Health Support: There are numerous ways can connect with us in-person for support, please refer to our Events page for current event listings.
Online Self-Help Resources: Visit UpHub.ca for available services offered in York Region, local events and a collection of peer-led tools and resources. If you are a person with lived experience, help uplift your neighbours today by sharing your support experiences and how getting connected helped you through your recovery journey. Share your story at UpHub.ca.
Up Your Life Day celebrates people working together to Up their Lives
UpHub.ca, an online collection of peer-led tools and resources created to uplift York Region residents who are seeking services or need support to live a meaningful life, officially launches today
On December 13, York Support Services Network (YSSN) launched its awareness campaign for UpHub.ca at a flag raising ceremony and proclamation issued by the Town of Aurora designating December 13th “Up Your Life Day”. Local MPPs, the Hon. Christine Elliott and Michael Parsa, as well as Aurora Mayor Tom Mrakas were at the launch celebrating people working together to move their lives Up to a more meaningful level. MPPs Elliott and Parsa also had the opportunity to hear more about the impact that a $457,600 OTF Grow grant from 2017 is having in helping economically vulnerable people more easily access community services.
“Innovative tools like UpHub.ca will benefit people of different abilities in York Region by connecting them with the tools and services they need to enhance financial stability, obtain independence and live meaningful lives,” said the Hon. Christine Elliott, MPP for Newmarket-Aurora.
The three-year OTF grant is designed to expand the York Region on a Limited Budget guide – now rebranded as the Up Your Life guide – and develop UpHub.ca, an online collection of peer-led tools and resources created in collaboration with community partners to uplift York Region residents who are seeking social services or need support to live meaningful lives.
“Joined my colleague, Minister Elliott, for the launch Up Hub in Aurora this morning,” said Michael Parsa, MPP for Aurora-Oak Ridges-Richmond Hill. “Through Up Hub, YSSN will be able to connect more of our community, here in York Region, with the services and supports they need most. This is a fantastic way to increase the region's connectivity and I'm proud that the Ontario Government and Ontario Trillium Foundation had a small part to play in helping this project get off the ground."
This new resource gives people the tools to; search through an online directory of 400+ local services using a personalized self-assessment tool, connect people by offering a platform for them to share their stories using the Up Hub Story Pod (located at YSSN’s Aurora head office) or by submitting a video or written story from their desktop computer or mobile device, and allows them to give back by providing people with opportunities to become Up Hub Community Contributors and use their personal uplifting experiences to help others.
“UpHub.ca and Up Your Life Day recognize that everyone’s journey towards wellness and living a meaningful life is unique and the tools they need to survive and thrive are unique to them, too,” said Marie Lauzier, Executive Director of YSSN. “The Ontario Trillium Foundation grant enabled us to create a digital platform catered to York Region residents that will help more people Up their connections, Up their community and Up their lives.”
Healthcare Services Survey Results are in from Community Consultation
York Support Services Network, Markham Stouffville Hospital, local family physicians and community services, are working together to plan what the future of healthcare can look like for the communities of Eastern York Region (Markham, Stouffville, Thornhill) and North Durham (Uxbridge and Brock).
We asked patients/clients and community members to provide their feedback on the types of healthcare services they are looking for, where the services should be delivered, and much more.
This is what we heard...
Individuals with lived-experience share their experiences to help others connect to local mental health services and supports
York Support Services Network (YSSN) has launched a new mental health support awareness campaign to help raise awareness around local supports available to people in crisis or who need help connecting to services for mental health and addictions in York Region and South Simcoe. The campaign features local residents with lived-experience, support staff, and a compilation of personal experiences that highlight the positive impact local mental health supports have had on their lives in the hopes of helping others suffering from similar conditions.
“Call. Talk. Connect.” is the tagline for the initiative that highlights two of the agency’s core mental health services: Community Crisis Response, or 1-855-310-COPE, available 24/7 to people experiencing a crisis, as well as their family and friends, and Streamlined Access, an intake and referral service that connects people to supports for mental health and addictions.
“Many people simply don’t know how they can access local mental health support and they end up in emergency departments unnecessarily. We’re hoping this new initiative will help residents of York Region and South Simcoe become aware of local services and understand that mental health support is just a phone call away,” says Marie Lauzier, Executive Director of YSSN. “Last year we helped 11,142 people through their mental health crisis with the help of our Community Response Service, 1-855-310-COPE, and 1,600 individuals connected to mental health, addictions and other services through Streamlined Access. We hope to reach even more individuals this year.”
The campaign features a collection of impactful images and quotes collected from participants, and several anonymous experiences. By being visible and sharing their stories anonymously, participants are hoping anyone who sees or reads about the campaign will be able to relate to a story and feel empowered to seek support when they need it.
For Bonnie K., YSSN client and volunteer, she hopes that by sharing her experiences, she will be able to help others find support so that they can work towards better mental health. “Mental illness has torn my family apart. It has shattered dreams for generations. YSSN’s crisis line has been a lifeline for me. I want other people to learn about these valuable services so they can also live a more meaningful life.”
Are you experiencing a mental health crisis? Call 1-855-310-COPE (2673). Need help connecting to mental health and addiction services? Call Streamlined Access at 289-340-0348 or toll free at 1-844-660-6602.
To read a personal success story, visit our Call.Talk.Connect page. Funding for this initiative has been provided by the Central Local Health Integration Network (CLHIN)
905.898.6455 ext. 2295
Mental health and addictions crisis support available through emergency services in York Region
York Support Services Network (YSSN), in collaboration with York Regional Police and York Region Paramedic Services, have added a second Mental Health Support Team (MHST) to their roster of York Region crisis services.
The two teams, now serving both northern and southern York Region, offer support to people who call emergency services and are experiencing a mental health and/or addiction crisis.
The teams, which consist of a York Regional Police plain-clothes officer and YSSN crisis response worker, arrive on scene to help people in distress. York Region Paramedics, who may already be on scene to provide medical care, ensure the crisis worker is given time to complete their assessments, once paramedics have dealt with any immediate medical concerns.
“The addition of this extra team couldn’t have come at a better time,” says Jean West, Director of Mental Health Services at YSSN. “Our initial team has had an immense impact in the community, serving 851 individuals from Central and Southern York Region last year. Adding another team will help us support even more individuals in need.”
Once the crisis has been stabilized, the team also provides follow-up support. Funding for the new team has been provided through the Central Local Health Integration Network.
“The care provided by the Mental Health Support Team to people in crisis in our region has made a significant impact on the outcomes in these situations,” said Chief Eric Jolliffe. “With this funding from the Central Local Health Integration Network, along with the assistance and partnership of YSSN and York Region Paramedic Services, we will be able to increase our ability to respond quickly and compassionately to members of our community in need, in crisis or dealing with mental health issues.”
In 2018, York Regional Police received 5,042 calls related to people experiencing emotional distress.
A York Region resident recounts her experience with the team when her brother was dealing with a crisis “…they [MHST team] listened to my needs, in what was a very stressful situation, offered insight to the process and systems and provided expert advice and assistance. My family, along with the team, police officers and paramedics persuaded my brother to go to the hospital for much needed help with his mental health issues. After a very long stay at the hospital my brother was discharged…he is on medication, seeing his phcysiatrist and coping extremely well.”
The new team will cover Northern York Region, which includes the communities of Aurora, Newmarket, King, Whitchurch-Stouffville, East Gwillimbury and Georgina. The teams operate 12 hours per day, 7 days per week.
905.898.6455 ext. 2295
Eligible Adults with a Developmental Disability will get at least $5000/year in Direct Funding through the Passport Program
As part of the Ontario Budget, which was passed on May 8, 2018, the government is investing an additional $1.8 billion over the next three years in developmental services in Ontario. This represents the single largest investment to developmental services in the province’s history.
For the first time in the province’s history, every eligible adult with a developmental disability, including youth turning 18 and transitioning to adult services, will get at least $5,000 a year in direct funding through the Passport Program.
For more information on the investment, click on the link below:
Passport Program Recipients will Receive 15% Increase to Funding in Response to Bill 148
The Ontario government recognizes that Bill 148 may impact expenses for people and families in receipt of direct funding. The Ministry of Community and Social Services is providing increased funding for people and families who receive direct funding through the Passport program so they can maintain their services. For the fiscal year 2017/18, people and families will receive a pro-rated 15% increase and an annualized 15% increase in their funding as of April 1, 2018.
For people who recieve Passport funding through YSSN, more information from the Passport program about these changes will be made available in the coming weeks.
Peers Paying-it-Forward with New Community Resource Guide
|YSSN staff and board members accepting the OTF recognition plaque with Chris Ballard, MPP Newmarket-Aurora and OTF volunteer, Loreta Pavese.|
|Peers being recognized for their work on the new guide with local dignitaries, OTF volunteer, and YSSN project coordinator.|
AURORA – On Tuesday, November 7, York Support Services Network (YSSN) launched a new peer-led community resource guide, York Region on a Limited Budget: How to navigate the region when you don’t have a lot of money, in commemoration of its 35th Anniversary. The new guide was made possible thanks to a $74,500 Seed grant made last December by the Ontario Trillium Foundation (OTF). On Tuesday, local MPP Chris Ballard and OTF volunteer Loreta Pavese joined Aurora Mayor, Geoffrey Dawe, Markham Mayor, Frank Scarpitti, and Richmond Hill Mayor, Dave Barrow, at the launch to congratulate the peers who worked on the guide for their community service.
“I am proud to be part of a government that understands the importance of community services such as York Support Services Network. Through the Ontario Trillium Foundation, YSSN has been able to launch the new York Region on a Limited Budget community booklet. This booklet will provide many individuals within the community with the resources they need to meet their basic needs. I commend YSSN for their 35 years of community service, and for continuing to have such a positive impact on the people of York Region.” – Chris Ballard, MPP Newmarket-Aurora
The guide has been assembled by people with lived-experience in the hopes that their collective information and personal stories will pay-it-forward and help others navigate through similar situations. The guide includes numerous critical community resource listings, tips, personal stories of struggle and resilience and other helpful information for people struggling to make ends meet. Funds from the grant have helped cover the costs of a part time coordinator, marketing, supplies and materials and some needed administrative costs.
“After connecting with 130 service providers across York Region and surveying 325 individuals, nearly 50 percent said they have little or no money left over at the end of the month; that’s a significant amount of individuals who are not aware of, or able to, access the services they need. This new guide will help to change that,” said Silvia D’Addario, Project Coordinator for the initiative at YSSN.
The new community resource guide drew its inspiration from YSSN’s original edition, York Region on a Limited Budget, which has helped tens of thousands of people connect to much needed community resources over the last 20 years.
“The premise of the guide has always been about inclusivity, accessibility, and bringing the community together; peers helping peers so that everyone can live a meaningful life. We are extremely grateful for the funding we received from the OTF, it has helped us breath life back into this important resource, so that it can continue to help those in need,” said Marie Lauzier, YSSN’s Executive Director.
The guide will be made available at community service agencies across York Region by the end of the year, but will only be available in limited quantities due to funding restrictions. YSSN is hoping that the local community will help pay-it-forward by supporting the initiative so that it can continue to make the publication accessible and available to those in need going forward.
For copies of the guide, or to help support the initiative, please contact Silvia D'Addario at 905.898.6455 or toll free at 1.866.257.9776 ext. 2284 or via email at SDAddario@yssn.ca.
Newmarket Home Depot Volunteers Give Bedrooms at YSSN's Short-Term Crisis Beds Program a Makeover
YSSN Receives OTF Grant to Help York Region Residents Living on Limited Incomes Find Local Resources
AURORA, APRIL 3, 2017 - YSSN has received a grant from the Ontario Trillium Foundation (OTF) to assist with researching the development of a new communication tool that will help nearly 160,000 people living in poverty or on limited incomes across York Region, find the resources they need to help them achieve economic well-being and prosperity.
The project was inspired by the popularity of YSSN’s current publication, York Region on a Limited Budget, a social service resource guide created in 1997 by YSSN clients (people with lived experience). Over the last twenty years, the guide has helped thousands of people living on limited incomes find the resources necessary to meet their basic needs.
“The majority of our clients live in poverty or low income environments, so it’s imperative that there is a means of connecting residents to resources. Although our current publication has been very successful, this project will help us increase awareness of and access to local services by meeting the growing technological and demographic needs of our community,” said Marie Lauzier, YSSN’s Executive Director.
Local residents, social service agencies, businesses, municipalities, and key stakeholders will be invited to attend various public consultations in the coming months to help find the most appropriate means of communicating services to consumers. For more information about the project, to be a part of the consultation process or to become a partner, please contact Silvia D'Addario at 905.898.6455 or toll free at 1.866.257.9776 x. 2284 or via email at SDAddario@yssn.ca.
Appreciation Awards Presented to Thirteen Recipients at YSSN's AGM
AURORA, OCTOBER 24, 2016 - Every year YSSN acknowledges the commitment and efforts of community members, board of directors and clients at its Annual General Meeting (AGM). This year, on October 24, 2016, we recognized the efforts of thirteen award recipients and the difference they have made within the community.
Community Awards, which are awarded to people or organizations that have improved the quality of life for people with developmental disabilities or serious mental illness were awarded to: The Newmarket High School – Festive Giving Program for supporting approximately twenty families each year with gifts and holiday cheer; Eric Young from the Toronto Humane Society for providing food and needed pet services for clients who can't afford to care for their pets; World Citizens Junior Youth Group for creating gift bags of personal care products for distribution to YSSN clients; Nancy Lewis for the significant volunteer efforts that Nancy is involved in, and outside, of her role at YSSN; The Awesome Foundation for providing essential garments to youth who access the Crisis Bed Program; Elechia Barry-Sproule of Royal LePage At Your Service Realty for their fundraising efforts that have directly benefited 1.855.310.COPE and Blue Door Shelters; Wasim Jarrah of Newmarket Royal LePage for purchasing much needed toiletries and supplies for the bedrooms in YSSN’s Crisis Bed Program; Richard MacLeod of the Newmarket History Hound for their donations that were used to purchase supplies for the Crisis Bed Program; and Dr. Rob Murray of Murray Family Chiropractic whose donations were used to purchase much needed pajamas for the Crisis Bed Program.
Board of Director Volunteer Awards were awarded to: Michelle Marshall and Larry Palmer for their five years of service and Lina Baccarella for volunteering as a Board of Director for the past eight years.
Marilyn Nearing Award, an award dedicated to the memory of Marilyn Nearing, a past YSSN Board Member who was a tireless volunteer and community advocate for individuals living with mental illness was awarded to: Randee Korman for her courage, strength and perseverance, pushing herself daily in managing and coping with depression and anxiety and advocating for mental illness through her work as a volunteer member of CMHA’s Speakers Bureau, where she helps others by sharing her story.
AURORA, OCTOBER 21, 2016 - YSSN's very own, Jean West, Director of Mental Health, was acknowledged for her leadership in the mental health sector by being placed on the Honour Roll for the Minister's Medal Honouring Excellence in Health Quality and Safety awarded by the Minister of Health and Long-Term Care on October 20, 2016.
The 2016 Minister’s Medal is a competitive, annual program designed to recognize the excellent work that health care providers do every day. The Minister’s Medal provides an opportunity to recognize system champions who place the patient at the centre of the circle of care and have demonstrated exceptional work in collaboration and achieved sustainable results, while promoting system value and quality in the health care system.
For the last twenty-seven years, Jean has demonstrated her leadership within the mental health landscape by successfully expanding and implementing new collaborative programs that help connect individuals with a mental health or addiction issue to the services they need.
- Click on this link to view a pdf of Jean's Honour Roll bio
- Click on this link to view all of the Minister's Medal winners
Support Needed for Celebratory Event for Individuals Recovering from a Mental Illness and/or Addiction
Committee Asking Local Community and Businesses for In-Kind Donations or Financial Support
AURORA, SEPTEMBER 1, 2016 - For the last seven years, York Support Services Network (YSSN) along with its partners LOFT/Crosslinks Housing and Support Services, Canadian Mental Health Association for York Region and South Simcoe, (CMHA), Addiction Services of York Region (ASYR) and the Krasman Centre, have been celebrating the recovery efforts of individuals living with a mental illness and/or addiction by providing them with a venue to celebrate their recovery success, share knowledge and raise awareness during Mental Illness Awareness Week. For 2016, this special event is being held on October 5, 2016.
Every year the committee organizing the event comes under more financial pressures to find donations and sponsorship to provide attendees with a light luncheon and small door prizes and giveaway items for attendees.
“We really rely on our community and staff to help us find resources to help us put on this luncheon. This event is something our clients really look forward to, it’s an opportunity for them to celebrate their achievements, and engage in a fun afternoon with their peers — something they are normally not able to do since recovering from a mental illness also brings along with it a multitude of financial strains,” said the committee member, Maria Cetnar, from YSSN.
This year’s event, entitled The Power of Peers, will celebrate the impact that peer support workers (individuals who have lived experience) have had on client recovery, and recognize individuals for their recovery efforts. The event is set to take place on October 5, at Seton Hall, in Newmarket, and will bring together over 100 individuals along with case workers, and peer support workers.
The Committee is asking the local community and business owners to help raise awareness for mental illness by supporting the event through in-kind donations (e.g., gift cards for food or clothing, and/or small toiletries), which will be distributed to individuals at the event. Financial donations in support of the event would also be greatly appreciated as it would assist in offsetting the costs of the event.
For more information on the types of donation items required and drop off locations, or to assist in sponsoring this event financially, please visit YSSN's website at yssn.ca/Support or contact Ally Piercy at 905.898.6455 x. 2588 or via email at APiercy@yssn.ca.
Innovative Housing Project for People with Developmental Disabilities in York Region, gets Green Light from Ontario Government
Why Wait? Collaborative Demonstration Project will look at innovative housing solutions outside of group/supportive housing in York Region
AURORA, MAY 27, 2016 – The Ontario Ministry of Community and Social Services announced their investment in a local collaborative housing demonstration project for people with a developmental disability yesterday. The “Why Wait?” project will enable eight York Region families to implement their unique housing plans for their adult children. The project, a collaboration between York Region Lifetime Independent Facilitators, Montage Support Services and York Support Services Network, was created to give families the opportunity to plan more self-directed, creative and sustainable housing options for their adult children, rather than simply waiting for government-funded group home and supported independent living vacancies; since waitlists for residential options continue to grow and families are struggling to find ways to take care of their adult children.
For participating families, this investment will mean that their adult child will be supported in a manner that is individualized to their specific needs, with community support and a lifetime facilitator that will help guide the family along the way.
"The project is innovative because it empowers the individual, with the assistance of families and network of support, to direct their own residential housing plan. The individual can choose where they would like to live, with whom they would like to live with and what support and services they want to engage with, in order live a meaningful life as a full citizen. The ongoing facilitation supports the individual and their network of support to ensure it remains sustainable. The facilitator is always there to help guide the individual, their families and their network of support and friendship,” said, Kelly Casey, York Region Lifetime Independent Facilitation.
The four housing models that have been developed and personalized by the eight participating individuals, their support networks and associate facilitators include; shared ownership, shared rental, live-in support, and retro-fitting a family home to accommodate the individual and eventual housemates.
“We are looking forward to working with our partners at York Region Lifetime Independent Facilitation and Montage Support Services on this innovative project. We all hope to find housing solutions that lead to more independence and a better place to live for adults with developmental disabilities. We are grateful to the Developmental Services Housing Task Force and the Ministry of Community and Social Services for giving the green light to this demonstration project,” said, Marie Lauzier, Executive Director, York Support Services Network.
York Region Lifetime Independent Facilitation
Visit Our Resources Section