Passport Frequently Asked Questions
Here are some frequently asked Passport Program questions and answers that will help you find the information you need.
New Passport Funding Q&A
For the first time, every eligible adult in the province with a developmental disability, including youth turning 18 and transitioning to adult services, will get at least $5,000 a year in direct funding through Passport to assist them in participating in their community and provide respite for their caregivers. Here are some Q&As related to this investment that will help answer some of your questions.
General Passport Q&A's
Q: How is the amount of funding determined for each person?
A: MCSS provides all Passport Agencies in Ontario with a standardized tool to determine the amount of eligible funding based on each person’s behavioural needs, medical needs, current supports, and if applicable the caregiver’s concerns and needs.
Q: If I do not use all of my Passport funding this year can it be carried forward?
A: No. Passport funding cannot be carried over or saved for another year.
Q: Do I need to renew my funding each year?
A: No. Passport funding does not require you to renew annually.
Q: When does my approved funding amount renew?
A: It renews every April 1st, and runs for twelve months from April 1, of the current year until March 31, of the next year (e.g. April 1, 2016, to March 31, 2017).
Q: How do I apply for an increase in Passport funding?
A: All requests for new or increased funding are processed through Developmental Services Ontario (DSO) Central East Region. Please contact them at 905.953.0796 or 1.855.277.2121, TTY 905.898.1609.
Q: Can someone help me find services in my community?
A: Yes. Your Passport Coordinator can help you connect with services and supports related to your Passport funding.
Q: If I choose direct funding, do I have to submit invoices every month?
A: Yes. You can submit more than once per month, but monthly invoice submission is required.
Q: What's the deadline for submitting my invoices?
A: Invoices are due on the 10th of every month.
Q: Why do all my invoices have to be submitted by April 10?
A: Since the approved funding amount renews every April 1, we require that all invoices be submitted by April 10 of the current year in order to be reimbursed for services that took place before March 31.
Q: Will using Passport funding affect my ODSP?
A: No. Passport is not considered income, it will not affect your ODSP.
Q: How long will it take for my invoices to be processed?
A: Please allow 30 business days for payment from the date received in our office.
Q: What happens if a Passport recipient is involved with the Ontario Public Guardian and Trustee (OPGT)?
A: If the OPGT is the substitute decision maker/guardian, they will be notified by Passport and work with you and your supports, to determine the best possible way to administer your Passport funds. In some cases, families or trustees may continue to administer the funds.
Q: Can I receive Passport service in a language other than English?
A; Yes! The Passport office provides service in French as well as additional languages depending on our staff team.
Have more questions? Contact us.