Accountability, Transparency and Performance

We are committed to remaining transparent and accountable to the communities and individuals that we support.  As a service provider within the Central Local Health Integration Network (CLHIN), YSSN is required to negotiate a Multi-Sector Accountability Agreement (MSAA) with the CLHIN.  This agreement details a number of financial and performance obligations that YSSN has pledged to meet.  A copy of the YSSN - CLHIN Accountability Agreement is accessible below:

Multi-sector Accountability Agreement (YSSN-CLHIN, 2019-2022)



We have been accredited by CARF for the following programs;

Developmental Services Ontario Central East Region (DSO CER) Compliance

The Ministry conducts compliance inspections of all Ministry-funded Developmental Services Ontario offices under the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008 (SIPDDA).  DSO CER was found to be in compliance with Ontario Regulation 299/10 of SIPDDA (Quality Assurance Measures) and/or policy directives applicable to MCSS-funded services and supports for adults with developmental disabilities. View the compliance letter.


Your privacy is important. We have a professional responsibility to keep information about you confidential and to protect your privacy. It is our job to follow privacy rules when we collect, use, share and store our personal information.  It is also our job to have a conversation with you about our privacy practice and to answer your privacy related questions.

We are responsible for ensuring that the privacy rules of the Personal Health Information Act (PHIPA) are followed by all of our staff.

Personal Health Information Privacy Statement

Ontario Broader Public Sector Directives

We are compliant with the following Ontario Broader Public Sector Directives:

Patient Declaration of Values for Ontario

We endorse the Patient Declaration of Values for Ontario as established by the Minister’s Patient and Family Advisory Council.

Annual Report and Financial Statements

Click on the links below to view pdf copies of our executive director and board chair message, audited financial statements, and annual report.

2018-2019 Audited Financial Statements

2017-2018 Audited Financial Statements

2016-2017 Audited Financial Statements 

2015-2016 Audited Financial Statements

2015-2016 Annual Report

2016-2017 Annual Report

2017-2018 Year in Review

Performance Measurement

We consider ourselves to be a learning organization with a commitment to continuous and ongoing improvement. Our Performance Measurement System establishes a process for assessing the effectiveness, efficiency, accessibility and satisfaction with the agency’s business and service functions from multiple points of view.   

The overarching goal of our performance improvements efforts is to ensure continued service excellence in response to the ever increasing pressures of our internal and external environments.  

Here are our most recent plans and outcomes (in pdf format):

Mental Health Services

Performance Plan 2016 - 2017

Outcomes 2015 - 2016

Developmental Services

Performance Plan 2016 - 2017

Outcomes 2015 - 2016