The reimbursement process for individuals receiving Passport funding is changing. The Ministry of Community and Social Services (MCSS) is making a number of changes to the Passport program to improve support for clients and making the reimbursement process faster and easier. All financial functions for the Passport agencies across the province will be consolidated into a newly created payment agency, named PassportONE, which is administered by Family Service Toronto (FST). All invoices and receipts will be processed by PassportONE.

To help you through the new PassportONE process, please refer to the step-by-step videos below. You will also find sample templates and actual forms that you will need to fill out to facilitate the new process.

When returning your completed PassportONE package, please make sure that you have completed/attached your banking information (void cheque or direct deposit information) to the appropriate documents.


Client Info Session (Full)


1. Introduction (1:24)


2. Eligible & Ineligible Expenses (3:14)


3. Self-Administered Fund (0:57)


4. Person Managing Funds Form (2:40)

Please download and fill out the Person Managing Funds Form.


5. Payee Form (2:21)

Please download and fill out the Payee Form.  Please make sure that you have completed/attached your banking information (void chequie or direct deposit information) to this form.


6. Purchase of Service Invoice Form (6:19)

Please download the Sample Passport Purchase of Service Form so that you can understand what sections you will have to fill out. Download your blank Passport Purchase of Service Form here.


7. Support Workers Registration Form (1:51)

Please download and fill out the Support Worker Information Form.


8. TPA Form (4:14)


9. Brokerage Form (1:40)


10. FAQ (2:39)


11. About Info Package (3:01)