1-855-310-COPE (2673)

Community Crisis Response Service

York Support Services Network offers the Community Crisis Response Service for persons living in York Region or South Simcoe who are having a mental health crisis, and their family or friends.

By calling our toll free number 1-855-310-COPE (2673) or (TTY) 1-866-323-7785, you can speak with a crisis worker anytime you need to. The crisis worker will provide an immediate telephone/text response in a variety of situations, such as if you are feeling depressed, distressed, lonely, anxious, scared, angry or are worried that you have no where to go.

You can also text us at 1-855-310-2673 or chat with a crisis worker online via our Live Chat. Both of these services are available everyday from 7:00 a.m. to midnight. *We apologize for the inconvenience but our text and live chat services are temporarily unavailable. We are able to support you 24/7 through our crisis line at 1-855-310-2673.  

The Community Crisis Response Service, through various community partnerships, and as part of the Integrated Child and Youth Mental Health Crisis Response Service, supports children and adolescents who are experiencing a mental health crisis. As well, it supports seniors, their families and their caregivers who live and cope with dementia, mental illness and other neurological conditions at home, in long-term care facilities or elsewhere.

YSSN’s Community Crisis Response Service includes:


The Community Crisis Response Telephone Service is available
24-hours-a-day, 7 days-a-week

To speak with someone and find out more, please call our new toll free number:

1-855-310-COPE (2673)

(TTY) 1-866-323-7785


Satisfaction Survey for Community Crisis Response

YSSN is committed to providing the highest possible quality of care to our clients.  In order to help us do that, we are asking you to complete this brief confidential survey about your experiences with our Crisis Response Services so we can continue to do what we do well and to make improvements where needed.

Your feedback is important to us.  Please click here to take our survey.

Thank you.