About the services we provide:
- Advocacy for the safety and well-being of each person we support is essential
- Service is individualized, and supports are flexible and creative to ensure that they are responsive to clients’ needs and wants
- Service is provided in a team environment, utilizing the skills, knowledge and competencies of team members to provide high quality supports
- Service is community-based and accessible
- Self-determination is only meaningful through informed choice
- Our professional relationships reflect mutual respect and trust and are supportive and connected
- Collaboration and cooperation with those we support, with our service colleagues and our funders, are essential to building capacity and enhancing service delivery
- The privacy of clients is protected at all times. All agency information, professionally acquired, is held in confidence
- We have a responsibility for ongoing evaluation and continuous quality improvement
- We have a responsibility to effective governance through opportunities for participation, effective feedback mechanisms, and structures which are reflective of the communities in which we provide service
Access and Information
Individuals contact the YSSN Access Line to access a range of Developmental Services (case management and system coordination, respite services) or a variety of Mental Health supports and services. Access staff will speak with you to discuss criteria used to determine eligibility for services and the moste appropriate supports available to assist with an individual's unique needs.
The DSO has the responsibility for helping adults with developmental disabilities access services and supports in their communities. For those who live in the Central East Region, which includes the Regional Municipality of York, the Regional Municipality of Durham, Simcoe County, Peterborough County, Northumberland County, Haliburton County and the City of Kawartha Lakes, you can contact the DSO Central East Region, which is run by York Support Services Network.
For York Region residents who are experiencing a mental health crisis, and their family or friends, YSSN offers the Community Crisis Response Service, or 1-855-310-COPE (2673). Individuals may speak with a crisis response professional 24 hours-a-day, 7 days-a-week. Crisis workers will provide an immediate response in a variety of critical situations (e.g., depression, loneliness, anxiety or fear, thoughts of suicide, hopelessness, etc.). Depending on the caller's level of need, crisis services may include a telephone response, a mobile response, access to the Mental Health Support Team, a stay in a short-term crisis bed, or assistance through a range of service providers that encompass theCommunity Crisis Response Network.
Eligible individuals and families are supported by a case manager, who works with them to coordinate formal and informal case management services to meet their needs. Services offered range from an immediate response to health or safety concerns; to an ongoing response for managing complex needs; to a periodic response for helping indivduals maintain their independence.
To speak to someone about YSSN’s services, call:
For Developmental Services call 905-898-3721 or toll free 1-888-695-0070, extension 2574
For Mental Health Services call 289-340-0348 or toll free 1-844-660-6602
If you are in crisis, or calling on behalf of someone in crisis, call: 1-855-310-COPE (2673)